Service Integration and Management or SIAM is really a functional framework. Stereotypically, if researched comprehensive it lays its wing around the framework laid by ITIL. It starves for the lifecycle kind of ITIL thus it is both a framework along with a function. Contrary to ITIL, SIAM has additional focus in service delivery and holistic governance with governance across all partners. It is holistically accountable to guarantee Service Management benchmark enabled with governance and security controls.
Unlike its predecessors SIAM supports a strong and sturdy relationship between business and IT. It all elaborates about the importance laid upon planning alignment between service consumers, applications, cloud services and infrastructure partners.
SIAM plans towards CSI and service management while focusing to delivers a company hierarchical and functional view. In short, as suggested by Wiki: “Service integration and management (SIAM) can be a framework for managing multiple suppliers of info technology services and integrating those to provide a single business-facing IT organization.”
Most noticeable elements of SIAM
Fundamentally, SIAM can be a progression of ITIL's ITSM concept. It is quite a service integration but not systems integration like its forerunners. SIAM is dependant on governance and end to finish accountability of service delivery. It is undoubtedly an orientation of end -to- end authority, accountability, and ownership and is also reliant on empowerment, coordination and collaboration among providers. It is never about officialdom, however, SIAM always advocates and maps process inputs with outputs across partners.
Hence, the perspective which SIAM function is very oriented towards service performance and availability for the end user and don’t targeted merely determined by supplier’s profitmaking viewpoint.
Roles and Responsibility of the SIAM Consultant
The main functional role of the SIAM consultant would be to design and implement the true secret processes. Main focus is in embedding and functionally when using the eTOM framework with strategic and tactical viewpoint and make sure to deliver flawless end to separate services globally across all vendors and look after consistency.
A SIAM consultant leads and identifies system and service integration areas improve collaboration across partners and functional heads. From go-live of the services to functional operation he monitors and makes certain that the processes are implemented seamlessly. Once the process starts walking on its legs, further analysis of reporting KPIs and identification of factors to operate a vehicle continuous service improvement (CSI).
Being a SIAM Process manager, I feel a SIAM consultant’s role has colossal responsibilities aligned to its profile in support of a person with an all natural view of the earth can do justice on the role. Lastly, IT industry is undoubtedly an ever evolving process with SIAM as another feather to use crown it is going to attain more development and accomplishment ahead